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Frequently Asked Questions

The colour of samples on the website is a guide only, an exact colour match cannot be guaranteed. Also important to note products like basswood/bamboo and some fabrics are manufactured in batches so colour variations are possible from different manufactured batches. For further assistance please contact our customer services team.

If your product was delivered and no fault raised within 7 days, then any faults will need to be raised as a repair request under the terms of the product guarantee.

We don’t only sell new blinds but also one of the few places in South Africa that will offer blinds accessories/spares. If the failure is outside normal repairs then we can assist to arrange a manufacturer repair. We can only offer manufacturer repairs on blinds purchased from us and repairs are not always the most economical option. Contact our customer service as we will be only too pleased to advice.

Yes, absolutely there is.

  • Blinds – 2 years.  
  • Fabric Awnings – 2 years.
  • Aluminium Shutters – 10 years.
  • Decorative Shutters – 3 years.
  • Awnings – 5 years.
  • Blinds take between 12 – 15 working days from date of order, under normal conditions.
  • Shutters take between 2-3 weeks from date of order, under normal conditions.
  • Awnings take between 2-3 weeks from date of order, under normal conditions.

WOOD VENETIAN BLINDS

As with any wood product, excess moisture can warp or discolour the wood, even though the wood is sealed. Use a clean soft dust cloth, feather duster, or vacuum brush to wipe off dust.

To dust, tilt slats up, dust, then tilt slats down (but not so the blinds are full closed).  Clean with a cloth or vacuum brush. Clean from side to side, following the direction of the slats.  Do not wash!

FAUX VENETIAN BLINDS

Part of the beauty of Faux Wood Blinds is its ease of cleaning. Use a clean soft dust cloth, feather duster, or vacuum cleaner brush to wipe off dust.

To dust, tilt slats up, dust, then tilt slats down (but not so the blinds are full closed).  Clean with a cloth or vacuum brush. Clean from side to side, following the direction of the slats.  Do not wash!

Spot clean using a mild detergent with warm water on a slightly damp cloth, then blot dry.

ALUMINIUM VENETIAN BLINDS

Aluminium blinds are smooth and therefore quite easy to clean. Use soft clean dust cloths, a vacuum cleaner brush, feather duster or other common, gentle cleaning aid for dusting.

To dust, tilt slats up, dust, then tilt slats down (but not so the blinds are full closed).  Clean with a cloth or vacuum brush. Clean from side to side, following the direction of the slats.  Do not wash!

WOVEN WOOD / BAMBOO BLINDS

As with any wood product, excess moisture can warp or discolour the wood, even though the wood is sealed. Use a clean soft dust cloth, feather duster, or vacuum brush to wipe off dust. Do not wash!

VERTICAL BLINDS

Dust regularly with a vacuum cleaner brush or a clean soft cloth. Spot clean stains using a mild detergent in warm water, then blot dry. Do not clean or immerse fabric in water.

ROLLER BLINDS

Dust regularly with a vacuum cleaner brush or a clean soft cloth. Spot clean stains using a mild detergent in warm water, then blot dry. Do not clean or immerse fabric in water.

Yes, wood is a natural product and it does fade over a period of time. The fading is not alarming, it is generally uniform and is more pronounced on the side facing the sun more often. Please feel free to discuss this with your Franchisee.

Any of the blinds we supply will give you privacy. If you require the light to be blocked out a roller blind with blockout material is your best option.

Yes, they can be replaced. This needs to be done in the factory. If you call any of our Franchisees, they will arrange to collect the blinds, have them repaired and re-install them for you.

No, we can replace individual slats. This can be done without removing the blind.

Yes, you can have a blind installed where there are burglar bars. We may need to mount the blind outside the reveal or may have to use special brackets depending on the depth of the reveal and the size and type of burglar bar.

There are certain blinds that are suitable for use over doors.

Aluminium Venetian blinds or Fauxwood Venetian blinds.

Shutters in Timber are only suitable for indoor use. Shutters in Aluminium or Thermowood can be used externally.